Shipping policy

 

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs unless the item has arrived damaged. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping. The customer is responsible for all government import duty fees and taxes.

If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase, including shipping fees.

Ava Gowns is not responsible for any lost or stolen packages once delivered. 

Please also note that there will be no returns, or refunds for international charges. 

If you have any other questions concerning your order, feel free to contact us at hello@avagowns.com.